Check the System Status page for outages. Then, make sure that iCloud Keychain is available in your country or region. Still need help? Select your issue from the list and learn what to do next.
You can use Keychain Access to manage these certificates. How to view certificates To explore the Keychain Access User Guide, click Table of Contents at the top of the page, or enter a word or phrase in the search field. To protect your emails and files. Includes a 30-day trial of GPG Mail. Use GPG Suite to encrypt, decrypt, sign and verify files or messages. Manage your GPG Keychain with a few simple clicks and experience the. Full power of GPG easier than ever before. Seems to be the fastest way — create a new keychain, then copy the keys into it, then close the keychain. Move it to the new mac, then open with Keychain Access (or double click on the file), then copy the keys into the master keychain. Works beautifully.
If iCloud Keychain won't turn on with a new device
Access Keychain On Mac
Make sure that your new device has the latest version of iOS or iPadOS, and the latest version of macOS, then try these steps:
- Make sure that you have a strong cellular network connection.
- Check your other devices. If you see a notification, follow the prompts to finish setting up iCloud Keychain.
- Learn how to turn on iCloud Keychain on your device.
- Contact Apple Support for more help setting up iCloud Keychain.
If iCloud Keychain won't sync with other devices
ICloud Keychain. If you use iCloud, you can have iCloud Keychain securely store the website login information and credit card information you use with AutoFill in Safari, and your Wi-Fi network information. ICloud Keychain automatically keeps that information up to date across all your Mac computers and iOS and iPadOS devices. ICloud Keychain also stores login information for the accounts you. What is Keychain Access on Mac? Keychain Access is a macOS app that stores your passwords and account information and reduces the number of passwords you have to remember and manage. When you access a website, email account, network server, or other password-protected item, you may be given the option to remember or save the password.
Make sure that your new device has the latest version of iOS or iPadOS, or the latest version of macOS. Then, make sure that your device is on a Wi-Fi or cellular network. If the connection appears strong, turn on iCloud Keychain on the devices you want sync with.
View the passwords stored in iCloud Keychain
If you want to view the passwords stored in iCloud Keychain, follow the steps for your device.
On your iPhone, iPad, or iPod touch with iOS 14:
- Tap Settings > Passwords.
- Use Face ID or Touch ID when you're prompted.
- Tap a website to view your password.
On your iPhone, iPad, or iPod touch with iOS 13 or earlier:
- Tap Settings > Passwords & Accounts > Website & App Passwords.
- Use Face ID or Touch ID when you're prompted.
- Tap a website to view your password.
Get more help finding saved passwords on your iPhone, iPad, or iPod touch.
On your Mac
- Choose Safari > Preferences, then click Passwords.
- Enter your Mac password.
- Select a website to view your password.
- Select Details for selected websites at the bottom of the window.
- Enter your Mac password.
Get more help finding saved passwords on your Mac.
If you don't see your iCloud Keychain items
There are several possible reasons for why you can't find your iCloud Keychain information. If none of these apply, Contact Apple Support.
Did you restore from an iCloud backup and then notice missing iCloud Keychain items?
iCloud Keychain items aren't part of iCloud Backup because they already live in the cloud. To restore your iCloud Keychain items, turn on iCloud Keychain.
Did you turn off iCloud Keychain on all your devices?
If so, your iCloud Keychain is removed from the cloud. If you chose to delete the keychain items from your devices when you turned off iCloud Keychain, your iCloud Keychain is also removed from those devices. You need to set up iCloud Keychain and add items again.
If you turn off iCloud Keychain on all your devices and choose to delete your iCloud Keychain locally on all your devices, Apple can't recover your iCloud Keychain.
On your Mac, did you use Keychain Access to reset your iCloud Keychain?
If so, macOS deleted your iCloud Keychain items. To reset your Mac Keychain again, temporarily disable iCloud Keychain in iCloud Preferences and then set up iCloud Keychain.
If iCloud Keychain is on, but Safari won't save or autofill account or credit card information
If Safari doesn't autofill your account names, passwords, or credit cards, or doesn't ask to save them to begin with, check the AutoFill and Private Browsing settings on your device.
On your iPhone, iPad, or iPod touch
- For account names and passwords in iOS 14, go to Settings > Passwords > AutoFill Passwords, and check that Autofill Passwords is turned on. In iOS 13 or earlier, go to Settings > Passwords & Accounts.
- For credit card information,* go to Settings > Safari > Autofill, and check that Credit Cards is turned on.
- Open Safari. If the navigation bar in Safari is black or dark instead of white or light gray, turn off Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
Still need help to autofill credit card information? In Safari, tap the credit card field, then tap the 'AutoFill Credit Card' option above the keyboard.
On your Mac
- Choose Safari > Preferences, then click AutoFill.
- For account names and passwords, check that you selected 'User names and passwords.' For credit card information,* check that you selected 'Credit cards.'
- See if you turned on Private Browsing. Safari doesn't save account names and passwords when Private Browsing is on.
Still need help to autofill credit card information? In Safari, click a credit card field to see the message that asks you to choose which credit card to use from your iCloud Keychain.
* Always enter your card's security code manually. iCloud Keychain doesn't store credit card security codes.
If Safari won't save the password for one of the websites that you're using
Some websites request that passwords not be saved. Safari won't save or autofill account names and passwords on those sites.
If you didn't receive the verification code through SMS
If you use two-factor authentication, the steps below don't apply because you won't have a separate SMS verification number for iCloud Keychain. Check if you use two-factor authentication, then check that the phone number associated with your account is correct.
Check if you use two-factor authentication
- On your iPhone, iPad, or iPod touch, tap Settings > [your name], then tap Password & Security.
- On your Mac, choose Apple menu > System Preferences. In macOS Catalina or later, click Apple ID, then click Password & Security in the sidebar. In macOS Mojave or earlier, click iCloud, then click Account Details.
Check or update your phone number
If two-factor authentication is off, use these steps to check that your phone number is correct or update your phone number.
- Make sure that you have a strong cellular network connection on your phone.
- Make sure that your phone number can get SMS messages. To check, ask someone to send you a text message.
- Make sure the correct phone number is associated with your account. Here's how:
- On your iPhone, iPad, or iPod touch, tap Settings > [your name] > iCloud > Keychain > Advanced.
- On your Mac, choose Apple menu > System Preferences, then click Apple ID. Click iCloud in the sidebar, then select Keychain. If you're using macOS Mojave or earlier, click iCloud, then click Options next to Keychain.
- Make sure that the phone number under Verification number is correct.
If you can't change the SMS verification phone number for iCloud Keychain
- If you have a device with iCloud Keychain already turned on, try these steps first to change your iCloud Security Code:
- On your iPhone, iPad, or iPod touch, tap Settings > [your name] > iCloud > Keychain > Advanced and tap Change Security Code.
- On your Mac, choose Apple menu > System Preferences, click Apple ID, then click iCloud in the sidebar. Select Keychain. If you're using macOS Mojave or earlier, click iCloud, then click Options next to Keychain. Choose 'Change Security Code...'
- After you change the iCloud Security Code, try to change the SMS verification number again.
- If you still can't change the SMS verification number, or if you can't access a device that has iCloud Keychain enabled, contact Apple Support and verify your identity to get help setting up iCloud Keychain.
If you need help with your iCloud Security Code
If you forgot your iCloud Security Code or see an alert that your iCloud Security Code was entered too many times, reset the Security Code for iCloud Keychain or create a new Security Code. If your account is protected by two-factor authentication, you don't need an iCloud Security Code.
NOTE:
Between mid October 2019 and mid February 2020 everyone in the Army was migrated to use their PIV Authentication certificate for Email access. You no longer use the Email certificate for Enterprise Email or any CAC enabled websites
Mac users who choose to upgrade (or already have upgraded) to Mac OS Catalina (10.15.x) or Big Sur (11.xx.x) will need to uninstall all 3rd Party CAC enablers per https://militarycac.com/macuninstall.htm AND reenable the native smart card ability (very bottom of macuninstall link above)
If you purchased your Mac with OS Catalina (10.15.x) or Big Sur (11.xx.x) already installed, you can skip the uninstall part above and follow the instructions below.
6 'high level' steps needed, follow down the page to make this a painless systematic process
| 1. | Is your CAC reader 'Mac friendly'? |
| 2. | Can your Mac 'see' the reader? |
| 3. | Verify which version of Mac OS you have |
| 4. | Figure out which CAC (ID card) you have |
| 5. | Install the DoD certificates |
| 5a. | Additional DoD certificate installation instructions for Firefox users |
| 6. | Decide which CAC enabler you want to use (except for 10.12-.15 & 11) |
Step 1: Is your CAC reader Mac friendly?
Visit the USB Readers page to verify the CAC reader you have is Mac friendly.
Visit the USB-C Readers page to verify the CAC reader you have is Mac friendly.
'Some, not all' CAC readers may need to have a driver installed to make it work.
NOTE: Readers such as: SCR-331 & SCR-3500A may need a firmware update (NO OTHER Readers need firmware updates).
Information about these specific readers are in Step 2
Step 2: Can your Mac 'see' the reader?
Plug the CAC reader into an open USB port before proceeding, give it a few moments to install
Step 2a: Click the Apple Icon in the upper left corner of the desktop, select 'About This Mac'
Step 2b: Click 'System Report...' (button)
Step 2c: Verify the CAC reader shows in Hardware, USB, under USB Device Tree. Different readers will show differently, most readers have no problem in this step. See Step 2c1 for specific reader issues.
Step 2c1: Verify firmware version on your SCR-331, SCR-3310 v2.0, GSR-202, 202V, 203, or SCR-3500a reader. If you have a reader other than these 6, Proceed directly to step 3
Step 2c1a-SCR-331 reader
If your reader does not look like this, go to the next step.
In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCRx31 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 5.25, you need to update your firmware to 5.25. If you are already at 5.25, your reader is installed on your system, and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.
Step 2c1b-SCR-3310 v2.0 reader
If your reader does not look like this, go to the next step.
In the 'Hardware' drop down, click 'USB.' On the right side of the screen under 'USB Device Tree' the window will display all hardware plugged into the USB ports on your Mac. Look for “SCR3310 v2.0 USB Smart Card Reader.” If the Smart Card reader is present, look at 'Version' in the lower right corner of this box: If you have a number below 6.02, it will not read the 'G+D FIPS 201 SCE 7.0' CAC on Mac OS 11.xx.x or 10.15.7. I contacted HID (the company that makes these readers) on 14 DEC 2020 to find a way to update the firmware to 6.02. They said there is not firmware update for the reader. If your reader is older, you may need a new one. Please look at: https://militarycac.com/usbreaders.htm to find a compatible one. If you are already at version 6.02, your reader should work fine on your Mac and no further hardware changes are required. You can now Quit System Profiler and continue to Step 3.
Step 2c1c-SCR-3500A reader
If you have the SCR3500A P/N:905430-1 CAC reader,you may need to install this driver, as the one that installs automatically will not work on most Macs. Hold the control key [on your keyboard] when clicking the .pkg file [with your mouse], select [the word] Open
Step 3: Verify which version of MacOS you have?
(You need to know this information for step 6)
Step 3a: Click the Apple Icon in the upper left corner of your desktop and select 'About This Mac'
Step 3b: Look below Mac OS X for: Example: Version 10.X.X, or 11.X
Step 4: Figure out which CAC (ID Card) you have
(You need to know this information for step 6)
Look at the top back of your ID card for these card types. If you have any version other than the seven shown below, you need to visit an ID card office and have it replaced. All CACs [other than these six] were supposed to be replaced prior to 1 October 2012.
Find out how to flip card over video
Step 5: Install the DoD certificates (for Safari and Chrome Users)
Go to Keychain Access
Click: Go (top of screen), Utilities, double click Keychain Access.app
(You can also type: keychain access using Spotlight (this is my preferred method))
Select login (under Keychains),and All Items (under Category).
Download the 5 files via links below (you may need to <ctrl> click, select Download Linked File As... on each link) Save to your downloads folder
Please know... IF You have any DoD certificates already located in your keychain access, you will need to delete them prior to running the AllCerts.p7b file below.
https://militarycac.com/maccerts/AllCerts.p7b,
https://militarycac.com/maccerts/RootCert2.cer,
https://militarycac.com/maccerts/RootCert3.cer,
https://militarycac.com/maccerts/RootCert4.cer, and
Double click each of the files to install certificates into the login section of keychain
Select the Kind column, verify the arrow is pointing up, scroll down to certificate, look for all of the following certificates:
DOD DERILITY CA-1
DOD EMAIL CA-39 through DOD EMAIL CA-44,
DOD EMAIL CA-49 through DOD EMAIL CA-52,
DOD EMAIL CA-59,
DOD EMAIL CA-62 through DOD EMAIL CA-65
DOD ID CA-39 through DOD ID CA-44,
DOD ID CA-49 through DOD ID CA-52,
DOD ID CA-59,
DOD ID CA-62 through DOD ID CA-65
DOD ID SW CA-45 through DOD ID SW CA-48,
DoD Root CA 2 through DoD Root CA 5,
DOD SW CA-53 through DOD SW CA-58,
DOD SW CA-60 through DOD SW CA-61, and
DOD SW CA-66 through DOD SW 67
NOTE: If you are missing any of the above certificates, you have 2 choices,
1. Delete all of them, and re-run the 5 files above, or
2. Download the allcerts.zip file and install each of the certificates you are missing individually.
Errors:
Error 100001 Solution
Error 100013 Solution
You may notice some of the certificates will have a red circle with a white X . This means your computer does not trust those certificates
You need to manually trust the DoD Root CA 2, 3, 4, & 5 certificates
Double click each of the DoD Root CA certificates, select the triangle next to Trust, in the When using this certificate: select Always Trust, repeat until all 4 do not have the red circle with a white X.
You may be prompted to enter computer password when you close the window
Once you select Always Trust, your icon will have a light blue circle with a white + on it.
The 'bad certs' that have caused problems for Windows users may show up in the keychain access section on some Macs. These need to be deleted / moved to trash.
The DoD Root CA 2 & 3 you are removing has a light blue frame, leave the yellow frame version. The icons may or may not have a red circle with the white x
| or | DoD Interoperability Root CA 1 or CA 2 | certificate | |
| DoD Root CA 2 or 3 (light blue frame ONLY) | certificate | ||
| or | Federal Bridge CA 2016 or 2013 | certificate | |
| or | Federal Common Policy CA | certificate | |
| or | or | SHA-1 Federal Root CA G2 | certificate |
| or | US DoD CCEB Interoperability Root CA 1 | certificate |
If you have tried accessing CAC enabled sites prior to following these instructions, please go through this page before proceeding
Clearing the keychain (opens a new page)
Please come back to this page to continue installation instructions.
Step 5a: DoD certificate installation instructions for Firefox users
NOTE: Firefox will not work on Catalina (10.15.x), or last 4 versions of Mac OS if using the native Apple smartcard ability
Download AllCerts.zip, [remember where you save it].
double click the allcerts.zip file (it'll automatically extract into a new folder)
Option 1 to install the certificates (semi automated):
From inside the AllCerts extracted folder, select all of the certificates
<control> click (or Right click) the selected certificates, select Open With, Other...
In the Enable (selection box), change to All Applications
Keychain Access Download Mac
Select Firefox, then Open
You will see several dozen browser tabs open up, let it open as many as it wants..
You will eventually start seeing either of the 2 messages shown next
If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'
Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers
or
'Alert This certificate is already installed as a certificate authority.' Click OK
Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it
Option 2 to install the certificates (very tedious manual):
Click Firefox (word) (upper left of your screen)
Preferences
Advanced (tab on left side of screen)
Certificates (tab)
View Certificates (button)
Authorities (tab)
Import (button)
Browse to the DoD certificates (AllCerts) extracted folder you downloaded and extracted above.
Note: You have to do this step for every single certificate
Note2: If the certificate is already in Firefox, a window will pop up stating: 'Alert This certificate is already installed as a certificate authority (CA).' Click OK
Note3: If the certificate is not already in Firefox, a window will pop up stating 'You have been asked to trust a new Certificate Authority (CA).'
Keychain Access App On Mac
Check all three boxes to allow the certificate to: identify websites, identify email users, and identify software developers
Once you've added all of the certificates...
• Click Firefox (word) (upper left of your screen)
• Preferences
• Advanced (tab)
• Press Network under the Advanced Tab
• In the Cached Web Content section, click Clear Now (button).
• Quit Firefox and restart it
Step 6: Decide which CAC enabler you can / want to use
Only for Mac El Capitan (10.11.x or older)
After installing the CAC enabler, restart the computer and go to a CAC enabled website
NOTE: Mac OS Sierra (10.12.x), High Sierra (10.13.x), Mojave (10.14.x), Catalina (10.15.x), and Big Sur (11.x) computers no longer need a CAC Enabler.
Try to access the CAC enabled site you need to access now
Mac support provided by: Michael Danberry